Elegante Water Damage Shield

What the Shield covers

Plumbing emergencies where water is causing, or about to cause, damage to the property:

• Burst pipes
• Burst or leaking geysers
• Major leaks that cannot be stopped
• No water supply to the property, where the fault is on the property

Who qualifies

• Properties under a full management mandate with Elegante Estate Agency.
• Properties in the Vaal Triangle.
• One free call-out per lease, per lease year. Unused call-outs do not carry over.

How tenants use it

1. Turn off the water at the main shut-off. We show every tenant where it is at move-in.
2. Call the emergency number, 081 747 4842, between 9 am and 9 pm.
3. Our in-house plumber attends to stop the damage and assess the repair.
4. We report to the landlord with what was found and the repair quote.

What it costs

Repair costs are billed according to the lease: the landlord pays for wear and tear, the tenant pays for damage they caused.

What is not covered

• Non-emergencies: dripping taps, slow drains, running toilets, low water pressure. Report these during office hours as normal maintenance.
• Blockages caused by misuse, such as items flushed or fat poured down drains. These are billed to the tenant.
• Municipal supply failures and faults outside the property boundary.
• Properties outside the Vaal Triangle, or not under a full management mandate.

Fine print

• The free call-out covers attendance and assessment only.
• Response times depend on the plumber’s availability and location. We prioritise active water damage.
• If our plumber is attending another job, they may decline the call-out and give advice by phone instead, such as how to isolate the water and limit the damage. Phone advice does not use up the year’s free call-out.
• A call-out that turns out not to be an emergency still counts as the year’s free call-out.
• Elegante Estate Agency may change or end the Shield with 30 days’ written notice to landlords.